Brattleboro Memorial Hospital is pleased to welcome Sally E. Fegley as the new Patient Experience Manager in the BMH Quality Department.
In this position, Fegley will work closely with the hospital’s Chief Medical Officer Dr. Kathleen McGraw, as well as with the quality director and department managers, to work with the patient call-back process; to further develop skills of staff regarding customer service; to serve as point of contact for patient complaints; and to assist in the education of the hospital community regarding patient satisfaction scores as reported by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced “H-caps”), a national, standardized, publicly reported survey of patients’ perspectives of hospital care.
Fegley, who has a Bachelor of Arts degree in Political Science from Allegheny College, was the co-founder and co-owner with her husband Tom Fegley of Tom & Sally’s Handmade Chocolates in Brattleboro for more than two decades. Her background also includes serving as a Corporator at Brattleboro Memorial Hospital; being recognized as an SBA Small Business Person of the Year for the State of Vermont in 1998; and representing the State of New Jersey as a Torch Bearer to the XIII Winter Olympic Games in Lake Placid, New York, in 1980.
According to Dr. McGraw, “Sally brings to healthcare the management acumen she garnered in her Wall Street career, combined with her excellent reputation for customer service that she earned as a Brattleboro area business owner and operator. I am excited that Sally will bring her extensive depth of expertise in customer service and satisfaction into the healthcare arena, assisting the staff of BMH in providing consistently excellent customer care.”
BMH has provided healthcare services for more than one hundred years. A licensed, 61-bed, not-for-profit community hospital located in southeastern Vermont, it serves a rural population of about 55,000 people in 22 towns in Vermont, New Hampshire and Massachusetts. The medical staff includes 137 board-certified physicians, both primary care and many specialists, and its 572 employees enjoy the help of over 110 active volunteers.
For more information, visit BMH online at www.bmhvt.org or call 802-257-0341.
