Brattleboro Memorial Hospital is pleased to welcome Sally E. Fegley as the new Patient Experience Manager in the BMH Quality Department.

In this position, Fegley will work closely with the hospital’s Chief Medical Officer Dr. Kathleen McGraw, as well as with the quality director and department managers, to work with the patient call-back process; to further develop skills of staff regarding customer service; to serve as point of contact for patient complaints; and to assist in the education of the hospital community regarding patient satisfaction scores as reported by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced “H-caps”), a national, standardized, publicly reported survey of patients’ perspectives of hospital care.

Brattleboro Memorial Hospital is hosting a special event entitled, “Mediterranean Dining: A Healthy Approach to Living,” sponsored by the hospital’s Nutrition Services Department and the Cardiac Rehabilitation Program.

The event will feature a dinner of Mediterranean food and a presentation by Drs. Judy and Ed Flower, a clinical psychologist and a marriage and family therapist. They will address how chronic illness is not just an individual problem but involves the whole family system. They will speak from their professional orientation and their own personal experience.

Brattleboro Memorial Hospital is offering a free health education workshop series entitled, “Freedom to Choose: Basic Concepts and Principles,” beginning on September 23, 2014.

Co-sponsored by BMH, Grace Cottage, and the Brattleboro Retreat as part of Wellness in Windham, this new, interactive bimonthly health education series is designed to empower people to advocate for the medical treatments that they want by providing them with the knowledge and language necessary to understand what is available.